本帖最后由 blackshadow 于 2012-7-13 08:42 编辑
BLACKSHADOW 产品售后服务条款
BLACKSHADOW向各位终端购买者保证所有原厂正品电筒在技术工艺和材料上没有任何缺陷。如果我公司产品在保修期内出现任何质量问题，我们会根据实际情况决定维修、退换或退款。
此质保条款适用于BLACKSHADOW品牌的电筒及配件产品。凡通过正规渠道或授权商家购买的BLACKSHADOW品牌产品，均享受本公司提供的相关售后服务。
产品售后服务范围 包括：正常使用条件下，服务期内，手电及其配件的质量问题。 不包括：外观，正常的损耗，由于不当使用、滥用或疏忽造成的损坏，电池造成的损坏，或者使用其他品牌零部件或配件或未经授权改变产品原始形态而造成的损坏。
产品售后服务明细 1. 包换期 BLACKSHADOW电筒产品自售出之日起14日内，在正常使用情况下，出现产品质量问题，客户可选择更换新品或修理服务，要求更换时，所换产品应为返修产品同型号同规格的新品；如同型号同规格的产品停止生产时，则调换不低于原产品性能的同品牌产品。 2. 免费保修期 BLACKSHADOW电筒产品自售出之日起1年内，用户在正常使用情况下，出现产品质量问题，则享受免费维修服务。 3. 终身保修期 BLACKSHADOW手电产品自售出之日起，在超过1年免费保修时间外，我公司将提供有偿保修，费用以实际更换材料费用为准，不另收取人工费用。
产品售后服务方法 消费者凭有效的BLACKSHADOW保修卡+购买凭证，可直接联系我公司售后服务部门，或与当地经销商联系，由经销商对消费者提供服务，我公司将对经销商提供服务支持，产品维修所产生的邮费由寄出方承担。
此外，人为原因造成的返修，购买者凭产品保修卡，我们可为您提供适当的维修服务，只收取实际更换材料的费用，不另收取人工费用，维修的所有邮费由客户承担。
免责声明 本服务条款以国家法律权限为最高准则，如有其他有关BLACKSHADOW售后服务之细则、条款，则以本服务条款为最高准则。我们对任何由于或部分由于暴力行为、疏忽、不当使用、随意更改产品造成的故障，身体伤害，财产损失免责。我公司不对任何有关于产品购买、使用或性能的随机附带事件或突发偶然事故负责。
本条款之修订、解释权归黑影科技有限公司所有，自发布之日起开始执行。BLACKSHADOW向各位关注和使用本公司照明产品消费者表示衷心的感谢！
深圳市黑影科技有限公司 地址：中国广东省深圳市龙岗区五联社区6号B栋2楼 邮编：518116 电话：0755-89646616 传真：0755-89646616 2012年7月12日
BLACKSHADOW PRODUCTS WARRANTY ITEMS
Blackshadow warrants our illumination products to be free from defects in workmanship and materials for the lifetime of the original owner. We will repair, replace, or refund your original purchase price of these products, at our discretion, if it is determined by us to be defective.
The warranty items are applicable to Blackshadow flashlight and accessory. Free or limited warranty is provided by Blackshadow only if your Blackshadow product was purchased from an authorized dealer or reseller.
Warranty content Include：Any manufacturing or quality problems under normal use within warranty period. Exclude：Appearance of products, normal wear, any failure or damage resulting from battery, misuse, abuse, neglect, any failure or damage caused by using of other than Blackshadow-brand products or accessories, or altering these products from their original state.
Warranty details 1. Free replacement period: Blackshadow will repair or replace a light within 14 days of purchase if it is afflicted with a manufacturing defect under normal use condition. If the problem of the returned light calls for a replacement, we will replace a same model for customers. If the model has been discontinued, customers will receive a product with similar or better performance. 2. Free repair period: Blackshadow will offer free repair within one year of purchase if there is any problems with the flashlight or accessories under normal use condition. We will provide customers with free parts and repair service. 3. Lifetime limited warranty: After one year of free repair period, Blackshadow will provide lifetime limited warranty service. Only actual material cost will be charged, no additional labor cost.
How to get warranty? With valid Warranty Card and Purchasing proof, customers can contact Blackshadow directly, or turn to the native authorized dealer or reseller, we will provide our best service and provide dealers or resellers with service support. Regarding man-made failure or damage, with valid Warranty Card, we will provide you with the maintenance service. Only actual cost of replacement materials will be charged, without any additional charge for labor costs, and customers will bear the shipping cost.
Disclaimers The above warranties are exclusive, and to the extent permitted by applicable laws, shall be in lieu of all other warranties or items about Blackshadow products. Blackshadow disclaims any and all liability for product malfunctions, physical injuries, or property damages that result in whole, or in part, from the criminal, negligent, or improper use of the product, or from modifications or alterations thereto. In no event shall Blackshadow be liable for any incidental, special, or consequential damages relating to the purchase, use, or performance of any Blackshadow product.
The rights of the amendment, interpretation of this rules are reserved by Blackshadow. The rules will be applied since the release. BLACKSHADOW would like to express our highest honor and greatest thanks to customers for all your attention and support.
Shenzhen Blackshadow Technology Co., LTD Adress: Building B No. 6, 2F, Qixin Road, Wulian Village, Longgang District, Shenzhen, Guangdong Province, China. Postcode：518116 Phone：+86-0755-89646616 Fax：+86-0755-89646616 July 12, 2012 | 
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发表于 2012-7-12 15:10
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